GreenRope vs Zendesk
Zendesk is just that, the base or core of their ‘sales stack’ of products. In order to get more than just a digital rolodex, you must add-on a number of their different products if you want a functional and effective sales tool. What’s more, they do not offer any marketing tools that help you tie your sales and marketing initiatives together. The price may seem more wallet friendly, but adding on each produce for a full suite of tools can cost you over $145/per user/per month, and you still won’t have all the necessary tools to manage your sales, marketing and operations. GreenRope, on the other hand, a true all-in-one, Complete CRM, delivers all these tools and many more all within the same system, so you save time, money and additional resources piecing together the system you want. With GreenRope, you’ve already got it.
| Feature | GreenRope | Zendesk |
|---|---|---|
| Setup Fee | $399 Account Set Up (includes 3 hours with Client Services Team and a Success Coach) | $1500 Account Set Up |
| Price (based on 10,000 contacts) | $399 | Per User Pricing |
| Free Trial | Included | 14 days |
| Monthly Emails | Unlimited | Limited by Subscription |
| Users | Unlimited | $19-$99/user |
| Customer Relationship Manager (CRM) | Included | Included |
| Lead / Opportunity Management and Tracking | Included | Included |
| Lead Scoring | Includes scoring demographics, custom fields, and activities (email, website, forms, tickets, etc.) | Included |
| Predictive Analytics | Included | Included |
| Realtime Alerts | Included | Included |
| Realtime Social Collaboration | Included | Not Available |
| Email Targeting | Included | Included |
| Email Tracking | Included | Included |
| Email Templates | Included | $45 a month per user (Advanced Package) |
| Surveys | Included | Included |
| Media File Sharing & Storage | Included (1 GB) | Included (500 MB) |
| Public Asset Library | Included, with preview and automation | Not Available |
| Event Registration | Included | Included |
| Project Management | Included | Not Available |
| Accounting / Financials | Included, with invoices and quotes, and with built-in payment processing | Not Available |
| Ticketing System | Included | Not Available |
| Public & Private Wiki Tools | Included | Not Available |
| Integrated Social Media Manager | Included | Included |
| Website Tracking with Campaign Filtering | Included, and with CRM integration | Not Available |
| Website / Landing Page Builder | Included, also allows for personalized webpages, includes SEO tools | Not Available |
| Free SSL with Websites | Included | Not Available |
| Online Stores / Shopping Cart Abandonment | Includes automation based on purchases or abandonment, and in-depth reporting | Not Available |
| Lead Capture / Web Forms | Included, with auto-responders, logic, automatic contact research, progressive profiling, and CRM integration | Included |
| Blogging and SEO Tools | Included | Not Available |
| CRM and Marketing Workflows | Included | Included |
| Booking Calendar | Included | Not Available |
| Contact Research | Included | Included |
| Mobile Marketing | $1.20 phone number/month 1.2 cents/SMS and 3 cents/MMS Included inbound call manager with text-to-speech, caller recognition and CRM integration Included click-to-call with automatic CRM integration Opt-in available through SMS if not already in the CRM and capabilities to market on responses SMS and MMS messaging included for sending text messages or picture messages Automated voice message delivery (recorded file or text-to-speech) with response capture All SMS, MMS, and Voice functionality is connected to GreenRope's automation engine (journeys and workflows) |
Not Available |
| Mobile App | Included | Included |
| Rank in Independent Red Pill Email Marketing Study | #1 | Did Not Qualify |
| Lead Risk Assessment for Tickets and Forms | Included | Included |
| Click-to-Call Capability | Included | $45/month per user (Advanced Package) |
| Free Third-Party Integrations | Included | Not Available |
| Campaign and Affiliate Tracking | Included | Included |
| A/B Testing | Included | Not Available |
| Learning Management System (LMS) | Included | Not Available |
| Drag and Drop Marketing Automation Builder | Included | Included |
| Global Action Map | Included | Not Available |
| Data Privacy Framework | Included | Included |
| Document Management | Included | Included |
| Digital Document Signing | Yes, and also third party integration | Not Available |
| Proposal Generation Tools | Included | Not Available |
| Custom Objects | Included | Not Available |
| Customer Portal | Included | Not Available |
| Support Team | In-house | Limited |
| Organizational Charts | Included | Not Available |
| Inventory Control Management | Included | Not Available |
| Multi Tab Application | Included | Included |
| Data Backup Plan | 3 years | 30 days |
| Push Notifications | Included | Included |
| GDPR Compliant | Included | Included |
| Contact Research | Included | Not Available |
| Integrated AI Features * | Included | Included |
| Personalized AI Chatbot | Included | Included |
| Voice Recognition Connected to AI | Included | Not Available |
* AI is used for helping users to personalize messaging, evaluate the most effective way to contact people and businesses, predict the behaviors and trends that will create more customers, and generate meaningful content. Our AI Dashboard Assistant and AI Relationship Summary deliver valuable insights that allow you to multitask while hearing important account details aloud. Voice recognition connected to AI allows you to navigate your account with simple voice commands. GreenRope’s AI Chatbot allows you to automate customer service through your website and SMS.
