GreenRope vs Sugar CRM
While Sugar CRM offers a broad list of features, each subscription level offered has a costly minimum to subscribe (10 users starting at $18,000/year for their ‘Ultimate Package’) making this an incredibly costly platform, especially for SMBs. They do offer a number of features focused on sales and marketing, but a full-suite of tools for successfully managing a growing business are lacking. The end result is an expensive platform that requires more third-party integrations (e.g. document signing) and limited support depending on the package selected. At GreenRope we offer full support for your projects at any subscription package at a fraction of the cost! Having to pay for custom templates, contact research, lead quality insight, and more all adds up, increasing your total cost of ownership overall.
| Feature | GreenRope | Sugar CRM Ultimate Edition |
|---|---|---|
| Setup Fee | $399 Account Set Up (includes 3 hours with Client Services Team and a Success Coach) | None |
| Price (based on 10,000 contacts) | $399 | $1,500 a month minimum |
| Free Trial | Included | 7 days |
| Monthly Emails | Unlimited | Limited by Subscription |
| Users | Unlimited | $52-$85/user |
| Customer Relationship Manager (CRM) | Included | Included |
| Lead / Opportunity Management and Tracking | Included | Included |
| Lead Scoring | Includes scoring demographics, custom fields, and activities (email, website, forms, tickets, etc.) | Included |
| Predictive Analytics | Included | Not Available |
| Realtime Alerts | Included | Included |
| Realtime Social Collaboration | Included | Included |
| Email Targeting | Included | Included |
| Email Tracking | Included | Included |
| Email Templates | Included | Included |
| Surveys | Included | Not Available |
| Media File Sharing & Storage | Included | Included |
| Public Asset Library | Included, with preview and automation | Not Available |
| Event Registration | Included | Not Available |
| Project Management | Included | Included |
| Accounting / Financials | Included, with invoices and quotes, and with built-in payment processing | Not Available |
| Ticketing System | Included | Included |
| Public & Private Wiki Tools | Included | Not Available |
| Integrated Social Media Manager | Included | Included, but cannot do any posting, nor can you get reporting and analytics of how your campaigns are performing |
| Website Tracking with Campaign Filtering | Included, and with CRM integration | Not Available |
| Website / Landing Page Builder | Included, also allows for personalized webpages, includes SEO tools | Not Available |
| Free SSL with Websites | Included | Not Available |
| Online Stores / Shopping Cart Abandonment | Includes automation based on purchases or abandonment, and in-depth reporting | Not Available |
| Lead Capture / Web Forms | Included, with auto-responders, logic, automatic contact research, progressive profiling, and CRM integration | Included |
| Blogging and SEO Tools | Included | Not Available |
| CRM and Marketing Workflows | Included | Included |
| Booking Calendar | Included | Included |
| Contact Research | Included | Not Available |
| Mobile Marketing | $1.20 phone number/month 1.2 cents/SMS and 3 cents/MMS Included inbound call manager with text-to-speech, caller recognition and CRM integration Included click-to-call with automatic CRM integration Opt-in available through SMS if not already in the CRM and capabilities to market on responses SMS and MMS messaging included for sending text messages or picture messages Automated voice message delivery (recorded file or text-to-speech) with response capture All SMS, MMS, and Voice functionality is connected to GreenRope's automation engine (journeys and workflows) |
Not Available |
| Mobile App | Included | Included |
| Rank in Independent Red Pill Email Marketing Study | #1 | Did Not Qualify |
| Lead Risk Assessment for Tickets and Forms | Included | Included |
| Click-to-Call Capability | Included | Not Available |
| Free Third-Party Integrations | Included | Not Available |
| Campaign and Affiliate Tracking | Included | Not Available |
| A/B Testing | Included | Included |
| Learning Management System (LMS) | Included | Not Available |
| Drag and Drop Marketing Automation Builder | Included | Included |
| Global Action Map | Included | Not Available |
| Data Privacy Framework | Included | Included |
| Document Management | Included | Not Available |
| Digital Document Signing | Yes, and also third party integration | Only through 3rd party integration |
| Proposal Generation Tools | Included | Only through 3rd party integration |
| Custom Objects | Included | Not Available |
| Customer Portal | Included | Not Available |
| Support Team | In-house | Requires Sugar Ultimate Edition for 24 hour support |
| Organizational Charts | Included | Not Available |
| Inventory Control Management | Included | Not Available |
| Multi Tab Application | Included | Not Available |
| Data Backup Plan | 3 years | 60 days |
| Push Notifications | Included | Included, but requires integration |
| GDPR Compliant | Included | Included |
| Contact Research | Included | Included |
| Integrated AI Features * | Included | Included |
| Personalized AI Chatbot | Included | Requires 3rd party integration |
| Voice Recognition Connected to AI | Included | Not Available |
* AI is used for helping users to personalize messaging, evaluate the most effective way to contact people and businesses, predict the behaviors and trends that will create more customers, and generate meaningful content. Our AI Dashboard Assistant and AI Relationship Summary deliver valuable insights that allow you to multitask while hearing important account details aloud. Voice recognition connected to AI allows you to navigate your account with simple voice commands. GreenRope’s AI Chatbot allows you to automate customer service through your website and SMS.
